The USAID Health Care Improvement Project (HCI) is the global mechanism of the United States Agency for International Development (USAID) to provide technical leadership and assistance for improving health care delivery and health workforce management in USAID-assisted countries. The project is managed by University Research Co., LLC (URC) through task orders issued under the Health Care Improvement Indefinite Quantity Contract (IQC).
HCI seeks to develop the capacity of health systems to apply modern quality improvement (QI) approaches to make essential services better meet the needs of underserved populations; improve efficiency and reduce costs from poor quality; and improve health worker capacity, engagement, and performance.
The project builds on 20 years of USAID-supported experience and innovation to adapt QI approaches that have been highly successful in industrial countries—such as continuous quality improvement, collaborative improvement, job aids and other reminders, self-assessment, and performance-based incentives—to the needs of USAID-assisted countries. Grounded in results from over 30 developing and middle-income countries showing that health care quality and outcomes can be significantly improved by applying improvement methods, HCI helps country programs apply QI to scale up evidence-based interventions and improve outcomes in maternal and newborn care, child health, family planning, HIV/AIDS, tuberculosis, and non-communicable diseases.